Returns & Exchanges

At Hains & Co, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return policy for most unused and original-packaged items.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects and approves your return, your refund or exchange will be processed within 5 to 7 business days to your original payment method.